Terms & Conditions

These terms and conditions ("Product Terms and Conditions") apply to all transactions concluded with you, the customer, via the directtoyourfrontdoor Online Store (the "Website") Please read them carefully before placing your order and print a copy for your future reference. By using the Website you accept and agree to be bound by the Product Terms and Conditions and the Web Site Terms and Conditions, which together shall constitute the entire agreement between you and directtoyourfrontdoor ("directoyourfrontdoor").
If you do not agree to the Product Terms and Conditions or the Web Site Terms and Conditions you should leave the Website.

Directtoyourfrontdoor reserves the right to alter or amend the Product Terms and Conditions at any time without notification to you. Specifically directtoyourfrondoor can amend, discontinue or remove content displayed on the Website, including product and service information or specification on the Website, without liability.

Order Cancellation

Before dispatch

If contact is made to directtoyourfrontdoor before your order is dispatched; directtoyourfrontdoor will provide a full refund.

After dispatch

If directtoyourfrontdoor has dispatched your order, please refer to the returns policy.

Cancellation Contact Details

· By Telephone

Call Our Customer Service Department toll-free at 08006121102 UK
or (+44) 7713151892 outside of the UK. Within 7 days of receipt of the goods.

· By Email:

To sales@directtoyourfrontdoor.co.uk

Include:

Your full name and address
Sales Invoice Number
Amount you have paid
Product reference and description.

Returns Policy

Return Undamaged Products

If for any reason you are unhappy with your purchase you can return it to us in its *original condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item (original delivery and return delivery costs, wherever made by directtoyourfrontdoor, will still be payable by the customer). You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please place a new order online.

Please email sales@directtoyourfrontdoor.co.uk with your order/shipment number, and which items you wish to return, to obtain a returns number which needs to be written on the outside of the parcel. Please state a reason for your return.
Please re-package the goods and send to the address below:-

Direct To Your Front Door Ltd.
The Old Vicarage,
Vicarage Road, Gailey,
Stafford ST19 5PU

Items returned because they are damaged, defective or incorrect

If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. Directtoyourfrontdoor will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

We require internal ( if applicable) and external images of the damaged goods, within 4 working days.

Refund Contact Details

· By Telephone

Call Our Customer Service Department toll-free at 08006121102 UK
or (+44) 7713151892 outside of the UK. Within 7 days of receipt of the goods.

· By Email:

To sales@directtoyourfrontdoor.co.uk

Refund for Goods Damaged in transit.

“Money Back Guarantee”

- You will receive the value of the goods plus shipping charges or replacement product subject to availability within 14 days of notification.

We may require internal (where applicable) and external images of the damage goods

- We may not require the return of damaged goods.

For any queries contact customer services

Payment Terms

Prices

Goods are invoiced in pounds (£) sterling at the price prevailing at the time you place your order. Prices are inclusive of VAT. Prices are expressed exclusive of delivery charges. Delivery charges will be added to the price of the goods purchased so that the on-line order form shows the total charges which we will debit.
The prices indicated apply only to on-line purchases and are not indicative of the price of identical goods purchased by any other means.

We reserve the right to amend any prices without any prior notice and to end any promotions at any time. We reserve the right to add or withdraw any item at any time. Directtoyourfrontdoor will try to ensure that all prices displayed are correct and within the company's pricing structure. In the event that an incorrect price is advertised, we shall amend such price upon notification. We are under no obligation to supply any product that is priced incorrectly.

Credit Card Payments

We are unable to accept credit [or debit] cards that are due to expire within the next FIVE days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained by directtoyourfrontdoor.

We accept all types of payment, please check below for the best payment to suit you.

Bank Transfer Details

Payment from your online bank or through counter credit using the following information:
· Bank Name: Alliance & Leicester Commercial Bank
· Bank Address: Bridle Road, Bootle, Merseyside, GIR 0AA
· Account Name: Mr. Henry Morison
· Account No.: 6541755 / Sort Code: 72 00 00

By Post

Cheque must be payable to Direct to your front door Ltd. received at least 7 working days prior to collection or dispatch day.

Or send Postal order to.

Direct To Your Front Door Ltd.
The Old Vicarage,
Vicarage Road, Gailey,
Stafford ST19 5PU

Online

To pay online, go to our website: http://www.directtoyourfrontdoor.co.uk
payment@directtoyourfrontdoor.co.uk

Pay Pal

On EBay click on Pay Now button next to the item’s name, then follow the PayPal’s payment instructions.

Shipping and Delivery

Delivery is deemed to take place when the goods are delivered to your nominated delivery address, whereupon the risk of loss, breakage and damage passes to you. Ownership of the goods does not pass to you until payment is received in full by directtoyourfrontdoor.

Collection

· Free collection from business address:
Direct To Your Front Door Ltd.
The Old Vicarage,
Vicarage Road, Gailey,
Stafford ST19 5PU

All goods will be dispatched with in 4 working days from receipts of cleared funds. Unless otherwise notified.
Please be aware that at busy times of the year eg. Christmas and New Year, delivery may take up to 14 days. If your order has not arrived after this time, please email sales@directtoyourfrontdoor.co.uk quoting your order number*

However generally:
Royal Mail (1st and 2nd class)- please allow up to 5 working days for delivery
Standard Parcel, Parcelforce – between 3 and 5 working days between 8am and 6pm (signature required) for orders placed before 3pm Monday-Friday
Airmail (small packets) Europe –
Airmail (small packets) Worldwide –

Exceptions to above
Drop Shipment
You have placed an order that contains one or more items (usually larger items) which are delivered direct from the Manufacturer (UK only). Therefore, delivery will always default to drop shipment. Delivery for these items can take up to a maximum of 3 weeks. The balance of your order will be despatched immediately by TNT next day at no additional cost.
If there are any problems concerning your order, one of our Sales Team will contact you by email using the email address stated on the order. Please respond as soon as possible as this may result in a delay despatching your order.

Your delivery cost is calculated based on the price and delivery address.

Special rates apply for large items and items that ship directly from the manufacturer.
Our delivery charges are based on what our couriers charge and we will always choose the cheapest option for the customer.

Bank Holidays

In the event that an order is placed for delivery after 12.00 noon on the Friday of a Bank Holiday weekend, this delivery would then be delivered by 5.00pm on the Wednesday. If a delivery order was placed after 12.00 noon on the Thursday prior to the Easter Bank Holiday, this order would be delivered by 5.00pm on the Wednesday.

Where a delivery charge applies to such items, the charge will be stated clearly in the product text and at the checkout stage of the buying process.

All items are subject to stock availability. If for any reason the goods are no longer available we will notify you immediately and either: give you the option of receiving alternative goods of similar price and quality; or cancel the item from your order and refund you in full. If the carrier is unable to deliver the goods they will be held by the carrier and a card left stating that a delivery was attempted. No goods will be left in sheds, garages, gardens or outhouses. A member of directtoyourfrontdoor will contact the customer to make alternative delivery arrangements. Re-delivery will be attempted for a maximum of two occasions. If a parcel is still undelivered it will be returned to directtoyourfrontdoor and the customer will be notified of its return. The customer will be responsible for the cost of the return.

At directtoyourfrontdoor we are committed to providing our customers with the highest quality products. All goods are warranted to be generally free from defects in workmanship and materials and fit for the purposes for which such goods would normally be used. However, on rare occasions products may be found to be faulty or defective and in keeping with our commitment to providing customers with excellent service, we offer the returns policy set out above.

All returns are the responsibility of the customer. directtoyourfrontdoor will only cover the cost of faulty or damaged returned goods.
Privacy Policy
Copyright
All elements of the Website content and all logos, photography, graphics, software and video clips are protected by UK copyright laws. You are entitled to view the Website and to print pages of the Website for the sole purpose of placing an order with directtoyourfrontdoor. However, any copying or downloading from the Website without written permission from directoyourfrontdoor is strictly prohibited and will be deemed an infringement of copyright.
Trademarks
You are not permitted to use directtoyourfrontdoor trademarks or the trademarks of any third party without the prior written consent of directtoyourfrontdoor or such third parties that may own the trademarks.
Under 18 website users
If you are under 18 years of age you must gain parental/guardian approval to submit data, receive updates or purchase goods online. You are still bound by these Product Terms and Conditions and use of the Website will be taken as acceptance of these Product Terms and Conditions.
You acknowledge that the Website and any goods that you obtain from the Website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without directtoyourfrontdoors’ permission.
Governing Law
These Purchase Terms and Conditions and the Web Site Terms and Conditions and any contracts made under them are governed by the laws of England and Wales and disputes arising here from shall be subject to the exclusive jurisdiction of the courts of England and Wales. Materials on the Website are not necessarily appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Visitors accessing the Website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws.
Further Information
If you have any queries regarding these Product Terms and Conditions or submitting orders via the Website, please contact our customer services team at sales@directtoyourfrontdoor.co.uk
The Website is operated by and the products available for purchase on the Website are supplied by directtoyourfrontdoor.
Cookies
A cookie is a small piece of data that is sent to your broswer from a web server.
A website will ask permission or it will be place automatically on your computers hard drive, to store and sometimes track data about you.
A cookie can access your computer by either:
- Your broswer maybe set up to allow cookies
- You may be asked to agree to allow a cookie on your computer.
Cookies are used for the following reasons:
- They help us to know how you have used our web site,
- It helps us to know which parts of the Company website you have visited.
- They helps us to remind us of who you are.
- They help us with our website maintenance.
- You can delete the cookies by deleting their files, which will be stored as part of your internet browser.

Links
Our website may contain links to enable you to visit our other websites, on using theses lnks to leave the website we still have a control over the other websites. They are governed by this Privacy Policy.
Use of Personal Information

We have the right to use the collected information for marketing purposes, but we do not share your personal details with third party advertisers, such as using emails or postal address. We might send you email for direct marketing services from directtoyourfrontdoor ONLY, our marketing purpose will be for (new products, discount, offers, and service enhancement).
Liability
To the fullest extent permitted by law we will not be liable to you or any third party for any: loss of business, loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and/or loss of data; and/or any other loss or damage which does not result directly from the actions of directtoyourfrontdoor, its sub-contractors or agents; and which arises out of or is related to your purchase of goods via the Website.
In any event our liability to you in connection with any order will not exceed the total price charged for the goods purchased. Nothing in these Product Terms and Conditions excludes our liability for personal injury or death caused by our negligence. These Purchase Terms and Conditions do not affect your statutory rights as a consumer or otherwise.
Limitations
You may not use our Site for any of the following reasons:

- Abusive, harmful, unlawful, threatening, libellous, harassing, abusive, obscene words.
- Gaining access to other computers without permission.

If you have any queries please contact Customer Services at sales@directtoyourfrontdoor.co.uk or call us on Toll-Free tel: +44 8006121102 or (+44) 7713151892 outside of the UK.

Customer Service

Direct To Your Front Door Ltd.
The Old Vicarage,
Vicarage Road,
Gailey,
Nr Stafford
ST19 5PU,
U.K.

Toll-Free Tel: +44 8006121102
Outside of the UK: (+44) 7713151892
Fax: + 44 1543 504911
Email: sales@directtoyourfrontdoor.co.uk
Web: www.directtoyourfrontdoor.co.uk
Registration No.: 06657116

FAQs
What type of payment do you accept on collection day?
We accept only CASH on collection day.

Do I need to call before I come to collect my product or can I come at any time to collect my product?
You HAVE to inform us when you will come to collect your item, as some times we do not have the item in the collection address as we need to get it from our supplier.

How can I order?
If you are sure about your order:
You can place your order online depending on the product you would like to order, read the information provided about the product, if you decide to order it then click on the “Buy Now” button next to the product, then you will be directed to the next page, which have the following options:
A. Continue shopping: you can carry on shipping by click on “Continue Shopping” button.
B. Checkout: you want to end your shipping and pay for your item then you will have to click on “Checkout” button.
Then you will be directed to login page, you will have to select one of the following options:

A. Pay direct through PayPal: if you have a PayPal account and you want to pay quickly with a credit card use the PayPal button to use the Express Checkout option.
B. Create an account with us: you can create a Customer Profile with Direct To Your Front Door Ltd, which allows you to shop faster, track the status of your current orders, review your previous orders and take advantage of our other member's benefits. On the next page you will need to read the privacy statement of the purchase and add tick next to “I have read and agreed to your privacy statement.” Then click on “Submit” button. Finally, you will receive a confirmation e-mail with the reference details.
If you are not sure about your order:
You can get a personal assistance if you are not sure about your order, you can either email us your enquiry regarding your order or you can call us directly to speak to one member of our staff in the customer service department.

Do you do International Shipping?
Yes we do, but the delivery time is vary because it depends on the courier service availabe to deliver your product(s).

How long will it take to receive my order?
We offer National and International shipping, therefore, the shipping time is different depends on the country, please note that extended shipping time in transit should be expected plus we do not ship on Saturday, Sunday or public holidays.

Where do you pace to come and collect my order?
Please give us 24 hours before you come and collect your product as we need to make sure your prodcut is ready for collection, also could you please let us know when you will come and what time as we need to make sure everything is fine before you come. Also we accept cash on collection day only.
Our address is
The Old Vicarage,
Vicarage Road,
Gailey,
Nr Stafford
ST19 5PU,
UK

Product(s) did not arrive on time?
Once we recive the payment for your order, your order will be proccessed, packed and shipped to you, unless the delays due to the courier service, then you will need to allow one or two weeks more for the product to arrive to you.

Product(s) delivered to you but you were not at home?
If the product(s) delivered to you and you were not at home, then the package will be returned to the nearest post office in your area, this is in case if the slot in the letterbox was too small to get the package inside, you will be notify by a note left for you in the letterbox left by the postman, you should pick up it within 5 working days from the post office, if you do not do so then the package will be returned to us.

If you know that you will not be at home to take the package, please let us know and give us the details of your neighbour instead.

I try to make online payment however the payment does not go through. What should I do?
Before you contact us please make sure all the data you have entered is correct, such as CVV code, which is the 3-digit number that is located on the back of your credit card. Also check the payment method you selected on the payment page is correct.

If you still unable to make the payment through our website and you need personal assistance please contact our Customer support team and we will be happy to assist you, please call us on Toll-Free tel: +44 8006121102 or (+44) 7713151892 outside of the UK.

Can I cancel my order after purchasing it?
Yes, you can cancel your order at any time you want.

Can I get a refund?
Our customers are valuable to us, if you are not happy or satisfied with any product that you ordered from us. We will happily refund your money back to you. Please Let Us Know as soon as possible and within 7 working days after you receive your order. You can request a refund by calling our Customer Service Department toll-free at 08006121102 or (+44) 7713151892 outside of the UK.

A. Refund for Undamaged Product(s)
You will get a refund for the actual cost for the product only, also we may require you to return products at your cost and in the same condition as they were delivered to you within 7 working days. Shipping cost is not refundable.

B. Refund for Damaged Product(s)
“Money Back Guarantee”
- You may receive a Full refund of any product that you ordered within 28 days of
purchase (shipping included) after receiving internal and external images of the
damage product(s).
- We will not require returning damaged products(s) as long as we receive the images.
- There will be no awkward forms to fill in.
- Damaged Product(s) will be replaced subject to availability.
- We require internal and external images of the damaged item in order to replace the
damage product(s).

If you have any queries please contact Customer Services at sales@directtoyourfrontdoor.co.uk or call us on Toll-Free tel: +44 8006121102 or (+44) 7713151892 outside of the UK.

I did not place this order?
If you place an order on line by accident and let us know before we dispatch it to you then you will get a full refund back including the shipping cost, but if we dispatch your item to you and you contacting us that you did not place this order, then you will need to return the product back to us, after we receive the product, you will get a full refund back to you including the shipping cost, but we will not be responsible for returning cost of the item.

If Directtoyourfrontdoor’s website encounters any online service problems. Please let our Customer Service know, call us Toll-Free

Tel: +44 8006121102 in UK
Tel: (+44) 7713151892 outside of the UK,
or by emailing us on sales@directtoyourfrontdoor.co.uk